Shipping Policy

Dragonfly Chemical Research & Development Inc.
Vancouver, British Columbia, Canada

 

Thank you for purchasing Dragonfly products. We are committed to processing and shipping orders quickly, safely, and efficiently.

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Order Processing

 

All orders are processed within 1–3 business days after payment has been received. Orders placed on weekends or holidays will be processed on the next available business day.

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Shipping Locations

 

We currently ship to customers throughout Canada, the United States, and internationally. Availability of international shipping may vary depending on destination and local regulations.

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Shipping Carriers

 

Orders are shipped using trusted carriers such as Canada Post, UPS, Purolator, and FedEx, depending on the destination, shipping method selected, and package size.

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Estimated Delivery Times

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Estimated delivery times may vary depending on location:

 

• British Columbia: 1–3 business days
• Western Canada: 2–5 business days
• Eastern Canada: 4–7 business days
• United States: 5–10 business days

• International: 7–21 business days depending on destination

Delivery times are estimates only and may vary due to customs processing, weather, or carrier delays.

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Shipping Costs

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Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping service.

For bulk orders, contractor orders, or wholesale shipments, please contact us directly to arrange freight or pallet shipping.

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Customs, Duties, and Import Taxes

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International shipments may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

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Order Tracking

 

Once your order has shipped, you will receive an email confirmation with a tracking number so you can monitor your delivery.

 

Damaged or Lost Packages

 

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery so we can assist in resolving the issue.

 

Contact Information

 

For questions regarding shipping, orders, or wholesale inquiries, please contact:

Dragonfly Chemical Research & Development Inc.
Vancouver, British Columbia, Canada